The support team is ready to answer your inquiries and provide assistance
1
What is the CODEIT Retail POS system?
The CODEIT Retail POS system is a software that enables businesses to easily manage daily operations such as purchasing and sales transactions, inventory, customer & supplier transactions and providing reports.
2
Which business types does CODEIT Retail serve?
CODEIT Retail is suitable for a very wide range of small, medium, and large businesses.
3
Which operating systems do CODEIT Retail support?
supports Android, iOS and a Web Version.
4
Is there an app for CODEIT Retail?
Yes, the CODEIT Retail app is available for Android devices on Google Play, Apple devices on the Apple Store and through the web portal.
5
Does CODEIT Retail support multi-branch management?
Yes, you can operate multiple branches from a unified platform, with detailed user premissions based upon roles and locations.
6
Is CODEIT Retail compliant with Phase 1 of ZATCA requirements and does it generate QR codes on invoices?
Yes, our system is fully compliant with all requirements of both phase One and phase Two of ZATCA regulations.
7
Is the subscription fee on an annual basis
We currently offer annual subscription, but you can subscribe for two years and receive a discount on the subscription.
8
Can I get a refund if I cancel before my subscription ends?
We offer a 14 Day free trial period to test the CODEIT Advance system before committing to a subscription and so, we do not offer a refund if you wish to cancel your subscription.
9
Is technical support free?
Yes, technical support is free so long as your subscription is active. To report a software issue, please do so via cs@codeit.sa.
should there be a hardware issue, then you should refer to Appendix A of our Terms and Conditions on our website to get the contact details for the supplier of your hardware and contact them directly for any issues you may have
10
Do you provide training on how to use CODEIT Retail?
Yes, depending upon which plan you select, we provide comprehensive free training from 5 - 50 users, either in person or remotely depending on your location. If the device is ordered online, you can contact us on cs@codeit.sa to schedule a training session.
11
Will the customer support team continue after subscribing?
yes, our customer support team will be happy to assist you, in anyway they can, during your complete subscription period. just contact us on cs@codeit.sa.
12
What if I encounter a problem with CODEIT Retail system?
In the event that you have a technical issue, we are committed to assisting you in resolving it as soon as possible. Please contact our Technical Support team, via cs@codeit.sa and they will be happy to assist you, at any time throughout your subscription period.
13
Is CODEIT Retail suitable for service-oriented businesses?
Yes, CODEIT Retail is designed to meet the needs of both commercial and service businesses.
14
Main features of CODEIT Retail:
• Easy-to-use dashboard
• Multi-branch management
• Works on Android, iOS, and web browsers
• Instant daily and monthly reports
• Fast ZATCA-compliant invoicing
• Inventory management
• Detailed business reports
• Detailed expense tracking
• Return and refund management
• Discount management
15
Can I control user permissions?
Yes, your account administrator can set premission and access levels for all staff, as per your company policies.
16
Can CODEIT Retail handle returns and refunds?
Yes, the system efficiently supports these operations.
17
Which printers are compatible with CODEIT Retail?
The system is compatible with iMin, Landi, ProPOS and Keyto printers. For other models, please provide the printer make and model to our Technical support team to check for compatibility with our system.
18
Can I migrate my data from another system to CODEIT Retail?
In principle, we can, however we will need to discuss this process in detail with you to check if your system is compatible or not.
19
How secure is CODEIT Retail?
The system features top-tier security standards, including encryption, secure login credentials and regular updates to protect your business and data.
20
Are updates and maintenance included?
Yes, all subscribers will automatically receive free electronic system updates.
21
How do I subscribe to CODEIT Retail after the trial period ends?
You can subscribe on-line or by contacting us directly via cs@codeit.sa and arranging a visit from one of our sales staff.
22
If I encounter a problem or have a query, how can I contact you?
You can reach our customer support team via our hotline number 0112178441 or at cs@codeit.sa.
23
Does CODEIT Retail system require an internet connection?
you can now work in both online and offline mode.
24
Can I customize the invoice layout?
Full customization isn’t available, but you can modify general elements like adding terms and conditions.
25
Can I import products from a file?
Yes, this feature is available.
26
What file formats are supported for uploading products?
Our system currently supports file format for product uploads from the admin panel: CSV
27
Can I upgrade my subscription plan?
Yes, upgrading is easy. For more information, contact our customer support team via cs@codeit.sa.
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